Terms and conditions

Basically we need you to be sensible. Charity Apprentice is a course being run in good faith with the objectives of giving our apprentices the best practical experience of working in the charity sector that we can.


We want the experience to be as good as we can make it. But that requires a level of commitment and responsibility on your part too.

 

Quick T&Cs highlights

We don’t give refunds on request. We invest almost all the course fees in the content and pre-book a lot of the accommodation and services for while you're in the field - so we can’t offer refunds. The cost is for the whole course - staff, content, organisation, logistics - so if you decide later not to go to Africa, you won’t get you any money back.

If you fail the review in March: If we reach March and find that you are failing to participate in the course to the expected level, we reserve the right to refuse you a placement in Africa. We do not expect this to happen, but in the unlikely event that it does, you will be refunded only the percentage of your course fees that pay for the trip (£700).

If you are not complying with these terms and conditions at any point during the year, we reserve the right to withdraw your place on the course to prevent you from affecting the experience of other apprentices. If this happens we will refund your course fees up to a maximum of 75%, depending on how far we are through the year.

We expect you to have a public presence. As a Charity Apprentice you will be out in the world talking to people, and telling people about it online. To do this (and most jobs in the charity sector) you will need a profile online.

You will have to take part in the fundraising and social enterprise modules - by doing so, you will raise money for Child.org. Doing it is the best way to learn how to help others do it.

You will be assigned a project in either Kenya or Uganda. You don’t get to choose.

We expect you to behave like civilised people, be nice to each other and work as a team.

You will be representing Charity Apprentice and Child.org - we need to be able to trust you with that - so please don’t abuse it. Don’t spam people, don’t be rude to people...that sort of thing.

Don’t expect the projects to be five star hotels. You will be staying in reasonable but rudimentary accommodation and your food will be decent but not gourmet.

You are responsible for organising and paying for your own immunisations, travel insurance and flights.

If you have any questions about anything, get in touch with one of the team at hello@charityapprentice.org

 

In depth terms and conditions

Definitions

Participant – a participant in the Charity Apprentice course
Staff - a member of the Child.org staff
Ambassador - a person in a volunteer role with Child.org promoting Charity Apprentice
Charity Apprentice Coordinator – persons employed by Child.org in permanent, contract or volunteer roles to manage and run the elements of the Charity Apprentice course that take place in Kenya, Uganda and/or the UK
Project Staff - Employees at Child.org's partners in Kenya and Uganda
The programme/Charity Apprentice - the Charity Apprentice course providing practical experience of the charity sector, delivered by Child.org

Content

  1. Participating in Charity Apprentice requires a profile on the Charity Apprentice platform, including real name, photo and video content. It also requires a public fundraising profile on Child.org including real name, photographs and video content.

  2. Participants will be required to create and source content as part of the programme. This content will be public.

  3. Child.org are free to use your content and profile to promote the charity, the charity’s objectives and Charity Apprentice.

Communication

  1. By registering for Charity Apprentice participants agree to be added to Child.org's mailing lists both marketing and transactional. If they wish to unsubscribe they may choose to do so when they receive an email.

  2. Charity Apprentice and Child.org will need to contact you throughout the year in order for the course to work.

  3. You are required to respond to Child.org Staff, Charity Apprentice Coordinators and Project Staff communications promptly.

Behaviour

  1. Participating in Charity Apprentice requires participants to represent Child.org and Charity Apprentice in a range of activities. Participants must act in accordance to the Apprentice Guidelines.

  2. If participants are to behave in manners unbecoming of a Charity Apprentice or that contravenes the Apprentice Guidelines, participants will be warned, and serious misdemeanours or repetitive minor infractions could lead to a Charity Apprentice being removed from the programme. No refunds will be provided in this instance.

The course

  1. The programme requires participants to complete a range of suggested tasks. These are just guides and participants are responsible for their activities and the consequences of them. Child.org is not liable for any damage or loss caused by a participant while undertaking a Charity Apprentice task.

  2. A participant’s successful completion of Charity Apprentice, and qualification for either a pass or distinction certificate are entirely at the discretion of Child.org Staff.

  3. If a candidate is unhappy with their grade of Distinction, Pass or Fail we will consider any complaints as per our complaints procedure.

  4. All funds raised while operating as a representative of Child.org or Charity Apprentice need to be transferred to Child.org promptly.

Responsibilities of the apprentice

  1. To help Child.org fulfil its aims and objectives.

  2. To perform the role of participant and the tasks agreed to the best possible ability. 

  3. If a participant feels an activity is counter to the aims and objectives of Child.org, or likely to damage the reputation of either Child.org or Charity Apprentice, they must inform Staff or a Charity Apprentice Coordinator as soon as possible.

  4. Not to exceed any authority given by Child.org Staff, Charity Apprentice Coordinators or Project Staff.

  5. To adhere to Child.org's standards and procedures including health and safety and data protection policies which are available on request.

  6. Not to disclose any confidential information about Child.org, its clients, members, donors, employees.  Participants will not publish any personal information about beneficiaries.  This includes publishing any photographs or videos of beneficiaries on public spaces such as (but not limited to) Facebook or YouTube that would allow a member of the general public to identify individual beneficiaries, e.g. by including their name and/or information about the individual project or village.

  7. To provide accurate and up to date personal information to Child.org.  Each participant is required to declare the following information. Failure to declare any of the required information will jeopardise your ability to participate and possibly the viability of the trip itself.

    1. Up to date contact information: address, email address and mobile number.

    2. Their capability to participate in the trip and all activities on the itinerary.

    3. Any previous Child.org activity experience

    4. Any disabilities, illness/conditions, behavioural or special needs

    5. Any ongoing medication requirements

    6. Agreement to these terms and conditions

  8. The information requested above must be submitted online by logging into your Charity Apprentice account.  You will not be permitted to travel as part of your group if you have failed to provide all required information.

  9. For your safety, it is necessary to share this information with relevant Child.org Staff, hotel staff, group leaders and Project Staff and also any attending medical practitioners in Kenya or Uganda in case you are unable to provide this information yourself as a result of illness or injury.  It will not be shared with any other third party.

  10. Participants must behave in an appropriate and respectful manner at all times during the programme.  Participants must be respectful of their peers, and the public throughout the course.  If, after receiving sufficient warning from Child.org Staff, Charity Apprentice Coordinator(s) or Project Staff, a participant continues to cause offence to anyone either connected with the Child.org programme or not, they may be removed or suspended from the programme. 

  11. Participants are responsible for their own air travel to Kenya or Uganda.  Participants will check that their flights are on time and if delays are expected, they must inform Child.org Staff and/or a Charity Apprentice Coordinator. Flights should not be booked until after confirmation of your placement’s location in March.

  12. Only participants who have demonstrated a commitment to Charity Apprentice throughout the course by actively participating will be able to attend the international elements of the programme.

  13. Whilst Child.org will advise participants as best as possible on the administration involved with obtaining the correct visa, arrangements are between individuals and the state, and not under the control of Child.org.

  14. Participants must adhere to general health and safety guidelines when travelling by road by wearing seatbelts, not distracting the drivers and keeping noise to reasonable levels.

  15. Participants must be sensitive when taking photographs and ensure that subjects’ permission is asked beforehand.

  16. Participants are responsible for their own belongings throughout the programme. Child.org cannot accept any liability for the loss or damage of any items in any vehicle, accommodation, project or other venue.

Finance 

  1. Participants are required to pay either the full course costs at a discounted rate of £1200 before January 1st 2016, or a deposit of £300 by 1 January 2016 and the remaining £950 in £95 monthly installments until October 2016 to secure their participation on Charity Apprentice. (If they choose not to go to Africa for the In the field module the costs are £500 before January 1st or a £100 deposit, then £45 each month.)

  2. If an apprentice fails a review in March for not having adequately participated in the course, Child.org reserve the right to exclude them from the In the Field module. If this happens we will offer a discretionary refund of £700.

  3. If an apprentice fails to comply with these terms and conditions, including failure to complete course tasks and respond to communications from the team, Child.org reserve the right to withdraw their place on the course and offer a refund of up to 75%, dependent on the time of year.

  4. Under any other circumstances, all deposits and course fees are non-refundable.

Insurance 

  1. Participants are required to have comprehensive travel insurance in place in order to take part in the international element of the programme. 

  2. Participants must provide the Charity with details of their insurance cover including the name of the insurance provider, the policy number and the 24-hour emergency telephone number before travel. 

Participation/Cancellation

  1. Child.org reserves the right to decline participation on the programme for any participant at their discretion.

  2. Child.org cannot be held liable for the actions of individuals or organisations over whom the charity has no direct control, such as (but not limited to) airlines or bus companies.  

  3. Child.org are not responsible for loss or cancellation of the programme due to natural disasters, political unrest, war, riots, strikes, terrorist activity or bankruptcy of any third party. 

  4. If a participant wishes to cancel their participation in the programme this must be notified directly to Child.org Staff or a Charity Apprentice Coordinator and followed immediately by written confirmation. 

  5. Child.org will assess the level of risk involved in all elements of the course, and may choose to cancel elements of the course on any grounds. In doing so Child.org will endeavour to provide an equivalent alternative if possible, but individual elements of the course are not refundable.

  6. If a participant curtails their programme for any reason other than for a breach of Child.org's obligations, Child.org cannot pay refunds and the participant would be responsible for any additional costs involved.

Activities/compliance

  1. Child.org has the right to change any aspect of the Charity Apprentice programme without consultation with the participant at any time. 

  2. Child.org reserve the right to adjust our terms and conditions whenever we wish.

  3. The services and accommodation provided as part of the programme are subject to local laws.

  4. All participants must comply with the directions of Child.org Staff and Charity Apprentice Coordinators throughout the programme.  

  5. Relations between participants and Child.org Staff, or Charity Apprentice Coordinators are strongly discouraged.  

  6. Child.org will provide transfers to and from the airport. These will be take place at the times set by Child.org.

  7. Vehicles used for the duration of the programme have been sourced from reliable and reputable companies and every effort is made to ensure they are fit for purpose.  However, if at any point participants have a concern or issue with the standard of a vehicle, it must be reported it to the Charity Apprentice Coordinator immediately.  

  8. The daily activities of the programme are organised in advance with the input of a number of people. Child.org therefore cannot arrange individual activities at the request of the participant.  

  9. Accommodation and Food

    1. Participants will be accommodated in a range of accommodations, including small hostels or larger hotels. They may be expected to share rooms.  The accommodation will be designated by Child.org.

    2. The hotel is well equipped for the large groups of Child.org students but there will be other guests staying at the hotel.  Participants must be considerate to other guests at all times and remember that you are representing Child.org to the community. 

    3. The hotel can accommodate specific dietary requirements as long as they are notified to Child.org well in advance.

    4. Participants will not, under any circumstances, leave the hotel or any organised activity without consultation with the Charity Apprentice Coordinators.

    5. Some of the food offered on the programme days will be traditional food.  As a guest of these projects participants will be expected to eat the food provided.  If the food is not to a participant’s liking, they are to be polite, not to take a large portion or leave food.  

    6. Participants will not invite guests (either foreign or local) to stay in their accommodation overnight.

  10. At some of the projects there may be an opportunity to observe in medical facilities.  If presented with the opportunity to practice on a patient, or participate in treating patients, students must decline.  Regardless of your experience in the UK, the Child.org Charity Apprentice Programme is an observational programme and under no circumstances should you perform any medical procedure. 

  11. Weekend activities:

    1. Accommodation will be provided at the projects placements over the weekends on the trip.

    2. Weekend time is considered to be ‘free time’ and aside from some weekend training, no activity will be structured into the programme; participants will be free to arrange their own activities individually or with their group.

    3. Child.org will provide participants with optional activities available at additional cost from a reliable and reputable travel provider. For example, activities in Kenya will include weekend breaks to the Maasai Mara and Kakamega Rainforest.

Complaints 

  1. If participants have any complaints before travelling, please contact the Child.org Office on +44(0) 7751768207, hello@charityapprentice.org or contact us through the Charity Apprentice Facebook group.

  2. If participants have an urgent complaint to make whilst on the international element of the programme they should be made verbally to the Child.org Charity Apprentice Coordinator, and subsequently in writing to the Child.org Charity Apprentice Coordinator or to Child.org Staff at hello@charityapprentice.org

  3. Child.org will make every effort to resolve any disciplinary matters before they become serious. However, if Child.org feel that behaviour being displayed is likely to cause offence to other participants, staff members, beneficiaries, colleagues or anyone else, we reserve the right to take appropriate action.  

  4. In the event of a disciplinary problem, the Child.org Coordinator will address the matter with the participant personally, and record the meeting in an incident report.  If the problem persists, the student will be removed from programme activities.  Following this action, Child.org would have no further responsibility for the individual(s) concerned and a refund of the cost of the remainder of the trip will not be available. 

Return to the UK

  1. Child.org may use pictures of any group for marketing purposes on the Child.org website or for future presentations.  If you have a good reason why Child.org shouldn’t use your image, do inform Child.org and we will consider it, however, Charity Apprentice requires a public presence, so we may not be able to facilitate your request.

  2. Feedback is essential for the development of the programme and the overall direction of the charity.  At the end of the programme Child.org participants will share their experiences through a survey.  

Direct sponsorship / donations

  1. Participants must not offer promises of further support to individuals connected to any aspect of the programme.  Requests for this are inevitable and students should not be surprised or take offence.  

  2. If a student feels uncomfortable at any point by a particular request, they should inform the Charity Apprentice Coordinator(s) immediately.  

  3. Child.org does not encourage individual sponsorship and if participants decide to sponsor a child privately on one of the Child.org programmes, the charity cannot monitor or evaluate those funds, nor guarantee that the money will be spent legitimately.

Project placements

  1. Participants will be allocated a project in either Kenya or Uganda. These are not negotiable.

  2. If there is a good (eg legal/medical) reason why a participant cannot participate at a particular project please inform Child.org Staff as soon as you are made aware of your allocated project. Child.org will consider the request, but this may results in you being unable to take part in the international module. Participants must inform Child.org of any concerns as soon as they are made aware of their allocated project.

  3. Some of the projects are in rural areas of East Africa. Access to emergency medical care can be more challenging compared with urban projects. Child.org will endeavour to accommodate concerns in extreme circumstances. Participants must inform Child.org Staff of their concerns as soon as they are made aware of their allocated project.