Terms and conditions
Basically we need you to be sensible. Charity Apprentice is a course being run in good faith with the objectives of giving our apprentices the best practical experience of working in the charity sector that we can.
We want the experience to be as good as we can make it. But that requires a level of commitment and responsibility on your part too.
Quick T&Cs highlights
We don’t give refunds on request. We invest almost all the course fees in the content and pre-book a lot of the accommodation and services – so we can’t offer refunds on the admin fee or hackday and bootcamp fees.
If you are not complying with these terms and conditions at any point during the year, we reserve the right to withdraw your place on the course to prevent you from affecting the experience of other apprentices.
We expect you to have a public presence. As a Charity Apprentice you will be out in the world talking to people, and telling people about it online. To do this (and most jobs in the charity sector) you will need a profile online.
You will have to take part in the fundraising and social enterprise modules – by doing so, you will raise money for Child.org. Doing it is the best way to learn how to help others do it.
We expect you to behave like civilised people, be nice to each other and work as a team.
You will be representing Charity Apprentice and Child.org – we need to be able to trust you with that – so please don’t abuse it. Don’t spam people, don’t be rude to people…that sort of thing.
As someone who is learning from Child.org, you will be added to the Child.org newsletter in order that you can stay informed of the work we’re doing which will help you complete the course.
If you have any questions about anything, get in touch with one of the team at firstname.lastname@example.org
In depth terms and conditions
Participant – a participant in the Charity Apprentice course
Staff – a member of the Child.org staff
Ambassador – a person in a volunteer role with Child.org promoting Charity Apprentice
Charity Apprentice Coordinator – persons employed by Child.org in permanent, contract or volunteer roles to manage and run the elements of the Charity Apprentice course
The programme/Charity Apprentice – the Charity Apprentice course providing practical experience of the charity sector, delivered by Child.org
- Participating in Charity Apprentice requires a profile on the Charity Apprentice platform, including real name, photo and video content. It also requires a public fundraising profile on Child.org including real name, photographs and video content.
- Participants will be required to create and source content as part of the programme. This content will be public.
- Child.org are free to use your content and profile to promote the charity, the charity’s objectives and Charity Apprentice.
- By registering interest in Charity Apprentice, participants agree to be added to Child.org’s mailing lists both marketing and transactional. If they wish to unsubscribe they may choose to do so when they receive an email.
- Charity Apprentice and Child.org will need to contact you throughout the year in order for the course to work.
- You are required to respond to Child.org Staff, Charity Apprentice Coordinators and Project Staff communications promptly.
- Participating in Charity Apprentice requires participants to represent Child.org and Charity Apprentice in a range of activities. Participants must act in accordance to the Apprentice Guidelines.
- If participants are to behave in manners unbecoming of a Charity Apprentice or that contravenes the Apprentice Guidelines, participants will be warned, and serious misdemeanours or repetitive minor infractions could lead to a Charity Apprentice being removed from the programme. No refunds will be provided in this instance.
- The programme requires participants to complete a range of suggested tasks. These are just guides and participants are responsible for their activities and the consequences of them. Child.org is not liable for any damage or loss caused by a participant while undertaking a Charity Apprentice task.
- A participant’s successful completion of Charity Apprentice, and qualification for either a pass or distinction certificate are entirely at the discretion of Child.org Staff.
- If a candidate is unhappy with their grade of Distinction, Pass or Fail we will consider any complaints as per our complaints procedure.
- All funds raised while operating as a representative of Child.org or Charity Apprentice need to be transferred to Child.org promptly.
Responsibilities of the apprentice
- To help Child.org fulfil its aims and objectives.
- To perform the role of participant and the tasks agreed to the best possible ability.
- If a participant feels an activity is counter to the aims and objectives of Child.org, or likely to damage the reputation of either Child.org or Charity Apprentice, they must inform Staff or a Charity Apprentice Coordinator as soon as possible.
- Not to exceed any authority given by Child.org Staff, Charity Apprentice Coordinators or Project Staff.
- To adhere to Child.org’s standards and procedures including health and safety and data protection policies which are available on request.
- Not to disclose any confidential information about Child.org, its clients, members, donors, employees. Participants will not publish any personal information about beneficiaries. This includes publishing any photographs or videos of beneficiaries on public spaces such as (but not limited to) Facebook or YouTube that would allow a member of the general public to identify individual beneficiaries, e.g. by including their name and/or information about the individual project or village.
- To provide accurate and up to date personal information to Child.org. Each participant is required to declare the following information. Failure to declare any of the required information will jeopardise your ability to participate and possibly the viability of the trip itself.
- Up to date contact information: address, email address and mobile number.
- Their capability to participate in the trip and all activities on the itinerary.
- Any previous Child.org activity experience
- Any disabilities, illness/conditions, behavioural or special needs
- Any ongoing medication requirements
- Agreement to these terms and conditions
- The information requested above must be submitted online by logging into your Charity Apprentice account. You will not be permitted to travel as part of your group if you have failed to provide all required information.
- For your safety, it is necessary to share this information with relevant Child.org Staff, hotel staff, group leaders and Project Staff and also any attending medical practitioners in Kenya or Uganda in case you are unable to provide this information yourself as a result of illness or injury. It will not be shared with any other third party.
- Participants must behave in an appropriate and respectful manner at all times during the programme. Participants must be respectful of their peers, and the public throughout the course. If, after receiving sufficient warning from Child.org Staff, Charity Apprentice Coordinator(s) or Project Staff, a participant continues to cause offence to anyone either connected with the Child.org programme or not, they may be removed or suspended from the programme.
- Only participants who have demonstrated a commitment to Charity Apprentice throughout the course by actively participating will be able to attend the international elements of the programme.
- Participants are responsible for their own belongings throughout the programme. Child.org cannot accept any liability for the loss or damage of any items in any vehicle, accommodation, project or other venue.
- Participants are required to pay either the full course costs before January 1st 2016 to secure their participation on Charity Apprentice.
- If an apprentice fails to comply with these terms and conditions, including failure to complete course tasks and respond to communications from the team, Child.org reserve the right to withdraw their place on the course.
- Under any other circumstances, all deposits and course fees are non-refundable.
- Child.org reserves the right to decline participation on the programme for any participant at their discretion.
- Child.org cannot be held liable for the actions of individuals or organisations over whom the charity has no direct control, such as (but not limited to) airlines or bus companies.
- Child.org are not responsible for loss or cancellation of the programme due to natural disasters, political unrest, war, riots, strikes, terrorist activity or bankruptcy of any third party.
- If a participant wishes to cancel their participation in the programme this must be notified directly to Child.org Staff or a Charity Apprentice Coordinator and followed immediately by written confirmation.
- Child.org will assess the level of risk involved in all elements of the course, and may choose to cancel elements of the course on any grounds. In doing so Child.org will endeavour to provide an equivalent alternative if possible, but individual elements of the course are not refundable.
- If a participant curtails their programme for any reason other than for a breach of Child.org’s obligations, Child.org cannot pay refunds and the participant would be responsible for any additional costs involved.
- Child.org has the right to change any aspect of the Charity Apprentice programme without consultation with the participant at any time.
- Child.org reserve the right to adjust our terms and conditions whenever we wish.
- The services and accommodation provided as part of the programme are subject to local laws.
- All participants must comply with the directions of Child.org Staff and Charity Apprentice Coordinators throughout the programme.
- Relations between participants and Child.org Staff, or Charity Apprentice Coordinators are strongly discouraged.
- The daily activities of the programme are organised in advance with the input of a number of people. Child.org therefore cannot arrange individual activities at the request of the participant.
- Child.org will make every effort to resolve any disciplinary matters before they become serious. However, if Child.org feel that behaviour being displayed is likely to cause offence to other participants, staff members, beneficiaries, colleagues or anyone else, we reserve the right to take appropriate action.
- In the event of a disciplinary problem, the Child.org Coordinator will address the matter with the participant personally, and record the meeting in an incident report. If the problem persists, the student will be removed from programme activities. Following this action, Child.org would have no further responsibility for the individual(s) concerned.
Feedback and photography
- Child.org may use pictures of any group for marketing purposes on the Child.org website or for future presentations. If you have a good reason why Child.org shouldn’t use your image, do inform Child.org and we will consider it, however, Charity Apprentice requires a public presence, so we may not be able to facilitate your request.
- Feedback is essential for the development of the programme and the overall direction of the charity. At the end of the programme Child.org participants will share their experiences through a survey.
Direct sponsorship / donations
- Participants must not offer promises of further support to individuals connected to any aspect of the programme. Requests for this are inevitable and students should not be surprised or take offence.
- If a student feels uncomfortable at any point by a particular request, they should inform the Charity Apprentice Coordinator(s) immediately.
- Child.org does not encourage individual sponsorship and if participants decide to sponsor a child privately on one of the Child.org programmes, the charity cannot monitor or evaluate those funds, nor guarantee that the money will be spent legitimately.